Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.  Original shipping charges are non-refundable.

Customers are responsible for all shipping charges on returns. umi reserves the right to deny any return if the merchandise does not comply with our Returns & Exchanges policy. Please send your returns to:  1608 Angleside Road, Fallston, MD 21047

You can always contact us for any return question at hello@umipatientwear.com. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Once we have received your package, if approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Refunds can only be made to the original payment method.  

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@umipatientwear.com.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.